FAQ
Gracefully answered, just like everything we do.
At Myllu Silks, we know choosing a saree is often about something more than the fabric — a moment, a memory, or a celebration of your own. Whether you're browsing online or visiting us in person, we want the experience to feel easy, personal, and reassuring. Below are the questions we're asked most often — and if there's something more on your mind, we're always here to help.
General
Answers to the things you've been wondering about.
Are your sarees handwoven?
Yes. Every Myllu Silks saree is handwoven by skilled artisans, using traditional techniques passed down through generations.
Do your sarees come with a blouse piece?
Most of our sarees include a matching or contrast blouse piece. This is mentioned on each product page, so you'll always know what's included before you order.
Do you offer blouse stitching, fall, or pico services?
Yes, we do. You can request blouse stitching, fall, and pico at the time of ordering, or get in touch with us afterward and we'll arrange it for you.
Do you offer video calls?
Absolutely. If you'd like to see a saree up close, drape, or texture before buying, write to us and we'll set up a video call at a time that suits you.
Do I need an appointment to visit your store?
Walk-ins are always welcome, but booking an appointment helps us give you our full attention, especially for bridal or bulk shopping.
Can I place a bulk or bridal order?
Yes, we regularly work with brides and families planning for weddings and functions. Reach out to us with your requirements and timeline, and we'll take it from there.
How should I care for my saree?
We recommend dry cleaning only, storing folded in a cool, dry place, and refolding every few months to protect the silk. You'll find our full care guide on the Saree Care page.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and net banking through our secure checkout.
How do I contact you?
You can call us at +91 98424 78807 or email myllusilks@gmail.com. We're happy to help with anything you need.
Can you hold a saree for me to purchase later?
Yes, for a short period. Just get in touch and let us know which saree you'd like held, and for how long.
Will the colours look exactly as they appear online?
We do our best to photograph every saree in natural light for accuracy, but slight variations can occur due to screen settings. If you're unsure, request a video call and we'll show you the true shade.
Is gift packaging available?
Yes, we offer gift packaging on request. Just mention it in your order notes or let us know when you check out.
Do you offer digital gift cards?
Yes, digital gift cards are available in a range of values and are delivered straight to the recipient's email.
What if I forget to add fall or blouse stitching while ordering?
No problem — contact us as soon as possible after placing your order and we'll add it before your saree is shipped.
Shipping, Cancellations, Returns and Exchanges
The how, when, and what-ifs — all sorted here.
Can I return or exchange my saree?
Yes, please refer to our Refund Policy page for the eligibility window and steps to start a return or exchange.
Do you offer Refunds?
Refunds are processed once a returned saree passes our quality check, in line with our Refund Policy.
Do you ship internationally?
Yes, we ship worldwide. Shipping is free on domestic orders above ₹10,000 and free internationally on orders above ₹50,000.
How long does delivery take?
Domestic orders typically arrive within 5-7 business days, and international orders within 10-14 business days, depending on location.
How do I track my order?
You'll receive a tracking link by email or SMS as soon as your order ships.
Can I cancel my order?
Orders can be cancelled before they're shipped. Contact us as soon as possible and we'll help you out.
What if my order is damaged or incomplete?
We're sorry if that happens. Please email us photos of the order within 48 hours of delivery and we'll resolve it quickly.
Can I schedule delivery for a specific date?
For special occasions, let us know your preferred delivery date at checkout or by contacting us, and we'll do our best to accommodate it.
We hope this helped answer what you were looking for — and perhaps even a little more. But if you're still wondering about something, don't hesitate to get in touch.
