REFUND POLICY

At Myllu Silks, every product undergoes a thorough quality check before dispatch to ensure it reaches you in perfect condition.

Refunds will only be considered if you receive a damaged product, an incorrect product, or if we are unable to fulfil your order.

If you believe you are eligible for a refund, please contact us within 48 hours of receiving your order by sharing your Order ID along with clear photos or videos of the product via WhatsApp or email.

Once your request has been verified and approved, the refund will be initiated to the original payment method used while placing the order.

Refunds are generally processed within 3–5 business days, although the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Refunds cannot be transferred to any other payment method.

CANCELLATION POLICY

If you wish to cancel your order, you may do so only before it has been shipped. Cancellation requests received after dispatch cannot be accepted.

If you need to cancel your entire order or a specific item, please contact our customer support as soon as possible with your Order ID.

Once your request is received, our team will verify the order status and process the cancellation if it is eligible.